Privacy Notice | How We Protect Your Data

1. Introduction

Welcome to Vyhala.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site. By accessing or using Vyhala.com, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identifiable Information: Name, postal address, email address, telephone number, payment information, and delivery details when you place an order.
Non-Personal Information: Browser type, operating system, IP address, device information, and browsing habits when you interact with our website.
Transaction Information: Products purchased, dates, times, and amounts of purchases.
Customer Service Information: Communications with our support team, including chat logs, emails, and call recordings.

3. How We Collect Information

We collect information through the following methods:

Direct interactions when you create an account, place an order, or contact customer service.
Automated technologies including cookies, web beacons, and similar tracking technologies.
Third-party sources such as payment processors and delivery services, but only with your consent or as necessary to fulfill our services.

4. How We Use Your Information

We use the information we collect for various purposes, including:

Processing and fulfilling your orders for bouquets and houseplants.
Managing your account and providing customer support.
Sending administrative information, such as order confirmations and delivery updates.
Personalizing your shopping experience and providing product recommendations.
Improving our website, products, and services.
Marketing and promotional communications (with your consent).
Analyzing usage patterns and trends to enhance user experience.
Protecting against fraudulent transactions and maintaining security.

5. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

Contract: Processing necessary for the performance of our contract with you (e.g., fulfilling orders).
Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms.
Consent: Processing based on your specific consent, such as for marketing communications.
Legal Obligation: Processing necessary to comply with legal requirements.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The amount, nature, and sensitivity of the personal data.
The potential risk of harm from unauthorized use or disclosure.
The purposes for which we process the data and whether we can achieve those purposes through other means.
Applicable legal requirements.

7. Your Data Protection Rights

Depending on your location, you may have various rights regarding your personal data:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request that we correct inaccurate information.
Right to Erasure: You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request we limit the processing of your data.
Right to Data Portability: You can request transfer of your data to another organization.
Right to Object: You can object to processing based on legitimate interests or direct marketing.
Rights Related to Automated Decision Making: You can contest automated decisions with significant effects.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Cookies are small data files placed on your device that help us improve our website and deliver better, more personalized service.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal data. These include:

Encryption of sensitive data during transmission.
Secure storage with restricted access.
Regular security assessments and testing.
Staff training on data protection practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

10. Third-Party Disclosure

We may share your personal information with:

Service providers who perform functions on our behalf (payment processors, delivery services, etc.).
Business partners with your consent or as necessary to provide services you've requested.
Legal authorities when required by law or to protect our rights.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

11. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.